https://doi.org/10.1590/0103-6513.20170020
Production, vol.27, e20170020, 2017 Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use Research Article
Production, vol.27, e20170020, 2017 Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use Research Article