https://doi.org/10.4322/rae.v17n2.e202310
R. Ação Ergon., vol.17, e202310, 2023 MANAGEMENT OF VARIABILITY IN EXAM REQUESTS: THE WORK OF RECEPTIONISTS AT THE CLINICAL ANALYSIS LABORATORY OF A PUBLIC UNIVERSITY HOSPITAL Research Article
R. Ação Ergon., vol.17, e202310, 2023 MANAGEMENT OF VARIABILITY IN EXAM REQUESTS: THE WORK OF RECEPTIONISTS AT THE CLINICAL ANALYSIS LABORATORY OF A PUBLIC UNIVERSITY HOSPITAL Research Article