PROCESSO DE PROJETO CROSS-DEVICE FOCADO NA QUALIDADE DA EXPERIÊNCIA DO USUÁRIO
CROSS-DEVICE DESIGN PROCESS FOCUSED ON USER EXPERIENCE QUALITY.
Genilda Oliveira de Araujo, Lizandra Garcia Lupi Vergara
Resumo
A popularização de desktops, notebooks, tablets, smartphones e wearables tornou cotidiano o uso conjunto de múltiplos dispositivos computacionais. Apesar disso, casos de uso cross-device são raramente suportados pelos softwares e os usuários comumente precisam agir como ponte para conectar os dispositivos. Considerando este contexto, o presente artigo visa identificar as principais especificidades que precisam fazer parte do processo de análise e de tomada de decisão durante o projeto cross-device, de modo a garantir sua ergonomia e a qualidade da experiência do usuário. Para isso, foi realizada uma revisão sistemática de literatura. Como resultado, é sintetizado um modelo que descreve um processo para o projeto cross-device baseado na análise da atividade e identifica os principais aspectos envolvidos na avaliação de qualidade do sistema.
Palavras-chave
Abstract
The combined use of devices has become commonplace with the popularization of desktops, notebooks, tablets, smartphones and wearables. Despite this, cross-device use cases are rarely supported by software and users often need to act as a bridge to connect devices. Considering this context, the present paper aims to identify the specific aspects that need to be part of analysis and decision making in cross-device projects in order to guarantee their ergonomics and the quality of user experience. For this purpose, a systematic literature review was carried out. As a result, a descriptive model of the cross-device design process was synthesized. This model is based on activity analysis and presents the main aspects involved in the quality assessment of the system.
Translated version DOI: https://doi.org/10.4322/rea.v13i2.41.en
Keywords
Referências
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