Production
https://app.periodikos.com.br/journal/production/article/doi/10.1590/0103-6513.20240049
Production
Research Article

Discussing the challenges of Operational Experience Feedback processes from the perspective of Psychodynamics of Work

Bruno Cesar Kawasaki; Fausto Leopoldo Mascia

http://dx.doi.org/10.1590/0103-6513.20240049 Production, vol.35, e20240049, 2025
PDF
Downloads: 0
Views: 10

Abstract

Paper aims: Elucidating the barriers for an active participation of field workers in Operational Experience Feedback (OEF) processes and identifying potential ways forward.

Originality: Although the literature on OEF already addresses its challenges and strategies, we identified an opportunity for delving deeper into the (inter)subjective issues involved.

Research method: We conduct a review of the technical-scientific literature on OEF and elaborate a discussion in light of the theory of Psychodynamics of Work (PDW).

Main findings: Silence and disengagement in OEF can be the result of field workers and managers resorting to defensive strategies against the risks of questionings and critiques, which are nevertheless necessary for discussing and deliberating issues reported via OEF. The deliberation gap (i.e., the exclusion of field workers from deliberation of issues they report) can be an important element in the distrust and distance between field and management.

Implications for theory and practice: In order to strengthen OEF processes, we propose the development of collective resources that shall enable stakeholders dealing with questionings more constructively. For this purpose, we suggest strategies that consider the expectations on OEF results, performance evaluation criteria, and the conditions for field workers to participate in the deliberation of issues reported.

Keywords

Operational experience feedback, Psychodynamics of work, Industrial safety

References

Böhle, F., & Milkau, B. (1988). Vom Handrad zum Bildschirm: Eine Untersuchung zur sinnlichen Erfahrungen im Arbeitsprozess. Frankfurt: Campus Verlag.

Clot, Y., & Faïta, D. (2000). Genres et styles en analyse du travail: concepts et méthodes. Travailler, 4, 7-42.

Daniellou, F. (2005). The French-speaking ergonomists’ approach to work activity: cross-influences of field intervention and conceptual models. Theoretical Issues in Ergonomics Science, 6(5), 409-427. http://doi.org/10.1080/14639220500078252.

Daniellou, F., Boissières, I., & Simard, M. (2011). Human and organizational factors of safety: a state of the art (Les Cahiers de la Sécurité Industrielle, 2011-01). Toulouse: Fondation pour une Culture de Sécurité Industrielle.

De La Garza, C., & Fadier, E. (2007). Le retour d’expérience en tant que cadre théorique pour l’analyse de l’activité et la conception sûre. Activités, 4(1), 188-197.

Dejours, C. (2007). A banalização da injustiça social. Rio de Janeiro: Editora FGV.

Dejours, C. (2008). Cadernos de TTO, 2: a avaliação do trabalho submetida à prova do real. São Paulo: Blucher.

Dejours, C. (2012a). Trabalho Vivo - Tomo I: Sexualidade e trabalho. Brasília: Paralelo 15.

Dejours, C. (2012b). Trabalho Vivo - Tomo II: Trabalho e emancipação. Brasília: Paralelo 15.

Dejours, C. (2014). Le facteur humain. Paris: Presses Universitaires de France. http://doi.org/10.3917/puf.dejou.2014.01.

Dekker, S. (2019). Foundations of safety science: a century of understanding accidents and disasters. London: Routledge. http://doi.org/10.4324/9781351059794.

Detchessahar, M. (2011). Santé au travail: quand le management n’est pas le problème, mais la solution. Revue Française de Gestion, 37(214), 89-105. http://doi.org/10.3166/rfg.214.89-105.

Duarte, A., & Dejours, R. (2020). A governança pelos números contra a linguagem da atividade. Laboreal, 16(1). http://doi.org/10.4000/laboreal.15871.

European Agency for Safety and Health at Work. (2024). Fatal work accidents. OSH Barometer. Retrieved in 2024, May 16, from https://visualisation.osha.europa.eu/osh-barometer/accidents-diseases-well-being/work-accidents/fatal-work-accidents/AT

Falzon, P., & Mollo, V. (2009). Para uma ergonomia construtiva: as condições para um trabalho capacitante. Laboreal, 5(1), 1-17. http://doi.org/10.4000/laboreal.10429.

Fondation pour une Culture de Sécurité Industrielle – FONCSI. (2014). Quelques bonnes questions à se poser sur son dispositif de REX. Retrieved in 2024, May 16, from https://www.foncsi.org/fr/publications/cahiers-securite-industrielle/bonnes-questions-REX/view

Gaillard, I. (2005). Facteurs socio-culturels de réussite du REX industriel par l’analyse bibliographique (Les Cahiers de la Sécurité Industrielle, 2008-01). Toulouse: Fondation pour une Culture de Sécurité Industrielle.

Gauthey, O. (2008). Le retour d’expérience: état des pratiques industrielles (Les Cahiers de la Sécurité Industrielle, 2008-02). Toulouse: Fondation pour une Culture de Sécurité Industrielle.

Gilbert, C. (2001). Retours d’expérience: le poids des contraintes. Annales des Mines, 22, 9-24.

Glauser, M. (1984). Upward information flow in organizations: review and conceptual analysis. Human Relations, 37(8), 613-643. http://doi.org/10.1177/001872678403700804.

Guérin, F., Laville, A., Daniellou, F., Duraffourg, J., & Kerguelen, A. (2001). Compreender o trabalho para transformá-lo: a prática da ergonomia. São Paulo: Blucher.

Institut pour une Culture de Sécurité Industrielle – ICSI. (2017). The essentials of safety culture. Toulouse: ICSI. Retrieved in 2024, May 16, from https://www.icsi-eu.org/sites/default/files/2020-07/Icsi_essential_EN_safety-culture_2017.pdf

Institut pour une Culture de Sécurité Industrielle – ICSI. (2019). The essentials for preventing serious injuries, fatalities and major technological accidents. Toulouse: ICSI.

Institut pour une Culture de Sécurité Industrielle – ICSI. (2023). Publications. Toulouse: ICSI. Retrieved in 2024, May 16, from https://www.icsi-eu.org/recherche-de-publications

Ilgen, D., Fisher, C., & Taylor, S. (1979). Consequences of individual feedback on behavior in organizations. The Journal of Applied Psychology, 64(4), 349-371. http://doi.org/10.1037/0021-9010.64.4.349.

International Association of Oil & Gas Producers – IOGP. (2024). IOGP Safety performance indicators—2023 data. Retrieved in 2024, May 16, from https://www.iogp.org/bookstore/product/iogp-safety-performance-indicators-2023-data/

Journé, B. (2005). Etudier le management de l’imprévu: méthode dynamique d’observation in situ. Finance Contrôle Stratégie, 8(4), 63-91.

Lancman, S., Sato, A. T., Hein, D. T., & Barros, J. O. (2019). Precarização do trabalho e sofrimento psíquico: Ação em psicodinâmica do trabalho em um serviço de farmácia hospitalar universitário. Revista Brasileira de Saúde Ocupacional, 44, e33. http://doi.org/10.1590/2317-6369000006118.

Lancman, S., & Sznelwar, L. I. (2008). Christophe Dejours: da psicopatologia à psicodinâmica do trabalho. Brasília: Paralelo 15.

Llory, M., & Montmayeul, R. (2014). O acidente e a organização do trabalho. Belo Horizonte: Fabrefactum.

Mbaye, S. (2008). Retour d’EXpérience et explications naïves: Étude dans les secteurs de la chimie et du nucléaire. In Fondation pour une Culture de Sécurité Industrielle (Ed.), Facteurs socio-culturels du REX: 7 études de terrain (Les Cahiers de la Sécurité Industrielle, 2008-05, pp. 5-18). Toulouse: Fondation pour une Culture de Sécurité Industrielle..

Mbaye, S. (2010). Analyse comparée des pratiques de REX dans les industries chimiques et nucléaires. Toulouse: Fondation pour une Culture de Sécurité Industrielle. Retrieved in 2024, May 16, from https://www.foncsi.org/fr/publications/cahiers-securite-industrielle/REX-comparatif-chimie-nucleaire/view

Mbaye, S., Tillement, S., Saliou, G., Bringaud, V., & Journe, B. (2014). Pratiques de retour d’expérience (REX) pour un apprentissage organisationnel. Techniques de l’Ingénieur.

Molinier, P. (2013). O trabalho e a psique: uma introdução à psicodinâmica do trabalho. Brasília: Paralelo 15.

Morrison, E. W., & Milliken, F. J. (2000). Organizational silence: a barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706-725. http://doi.org/10.2307/259200.

Parker, D., Lawrie, M., & Hudson, P. (2006). A framework for understanding the development of organisational safety culture. Safety Science, 44(6), 551-562. http://doi.org/10.1016/j.ssci.2005.10.004.

Polanyi, M. (2009). The tacit dimension. Chicago: The University of Chicago Press.

Reason, J. (1990). Human error. Cambridge: Cambridge University Press. http://doi.org/10.1017/CBO9781139062367.

Rocha, R., Daniellou, F., & Mollo, V. (2014). O retorno de experiência e o lugar dos espaços de discussão sobre o trabalho: uma construção possível e eficaz. Trabalho & Educação, 23(1), 61-74.

Rocha, R., Mollo, V., & Daniellou, F. (2015). Work debate spaces: A tool for developing a participatory safety management. Applied Ergonomics, 46(Pt A), 107-114.

Sigaut, F. (2004). Folie, réel et technologie. À propos de Philippe Bernardet, Les Dossiers noirs de l’internement psychiatrique, Paris, Fayard, 1989. Travailler, 12, 117-134.
 

Submitted date:
05/16/2024

Accepted date:
05/07/2025

6849aec1a9539548b66c5ef6 production Articles
Links & Downloads
1980-5411 (Electronic) 0103-6513 (Printed)
Production ©2025 All rights reserved.

Production

Share this page
Page Sections